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Thank you for choosing Eraymedical.com - At Eray Medical Supplies, Inc., we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!
FAQ’s
Contact Information
Ordering Online
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Shipping
Returns
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Ordering Online
Is your web site secure?
Shopping with your credit card with Eray Medical Supplies, Inc. is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Can I order over the phone?
Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Eastern Standart Time. Please make sure that you either have the brand, model# or the product code available for us to verify the exact merchandise on our webstore, before you call us . Our numbers are: (631) 750 0939 - (631) 750-0938 & Toll Free (877) 332-2311. Phone orders will only be processed if a credit card authorization form is completely filled and faxed (631) 750-0940 with a copy of the credit card(back and front) and a copy of the card holder's ID. Signatures on all 3 documents MUST match.Print form
Payment Options
We accept Paypal, Visa, Mastercard, American Express, or Discover as forms of payment.
Online Order Status (Tracking info and more)
When you place an order with us, you will receive an email with the tracking information (if available).
Confirmation of orders
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, send us an email and we'll get you set up.
Tax
You will only be charged sales tax(%8.625) for NY. We are required by law to charge sales tax on orders shipped to NY STATE, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
Shipping
For most of the products we have on our webstore, the customer will be charged for shipping. We offer free shipping for certain products which has the statement of *Please be advised that certain products may be subject to additional shipping charges...
Where we ship
Currently we only ship to addresses within the every state of the US.
Please be informed that the shipments to Alaska and Hawaii & Puerto Rico may be subject to additional shipping surcharges.
We do international shipments for certain products based on our distributorship agreements with manufacturers/suppliers and weight / size of the item.
Delivery times
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect? Your shipment will be made either with US Postal Service, Fedex or UPS and an email will be sent with the tracking info within 48 hours.
We use the ground shipping method for UPS/Fedex(approximate delivery time 3-5 business days except holidays) (depending on the carrier of the supplier) unless stated. In case of a request of an expedited shipment, the customer shall contact us either by phone or email and make the payment of the faster shipping services with a credit card. *We are not responsible for carrier performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with the carrier. UPS/Fedex only guarantees and accepts claims for fast shipments,(not ground). UPS/Fedex do not guarantee all air shipments during the Christmas holiday. Please see their websites for all details.
Method of delivery
USPS: Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. The majority of items are shipped via FedEx Ground or UPS, but for larger items we might use specialized freight carriers.
Returns & Exchanges
Returns
We accept returns and offer full refund for items in original condition in 30 days from purchase date. Some exceptions (see below) In case of dissatisfaction with the product, we issue refund after applying %20 re-stocking fee. We do, however, require that you pay to ship the item back to us. Here are the exceptions and clarifications:
Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. The item MUST BE in resellable condition We do NOT accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.) such as medical tables, parallel bars, weight racks. All returns that are made after 30 days from the date of receipt are subject to %20 restocking fee plus the original shipping charges that have been paid to ship your item. The return shipment has to be made at buyer's cost. We do not accept returns after 30 days of received date. Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
Exchanges
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the same amount or more for the item(s) that you would like in place of the original order.
Price
Match We strive to offer you the best prices available online. We search the market daily in order to have the best price on our website however, if you may find a better price please contact us and we will do our best to give you a better deal.
Don't buy before contacting ERAY !!!
